FAQ

What areas do you cover?

We cover the following locations: Lismore, Ballina, Byron, Murwillumbah, Kingscliff, Tweed, South Gold Coast, Logan, Brisbane, North Brisbane, Caboulture and Sunshine Coast.

What can I expect during an installation? (Maybe cover how the installation process starts. Customer calls, electricians to determine the scope of work, provide estimate, etc.)
  1. Contact us and we will schedule a date for our estimator to check your property. You may also send through plans if your property is still under construction.
  2. We will provide you an estimate of brands and go over the location of indoor and outdoor units. We will also provide you details about what you may need to do to get your house/property ready for an air conditioner (e.g. increase power supply, move pictures, keep areas closed, etc.)
  3. You will then receive a formal quote and we will wait for your approval. Once accepted, we will then get the system ordered for you and choose a date that works for all.
  4. We will call a day before to confirm and provide you with a schedule.
  5. We will provide you with an invoice the following day with your serial numbers and model numbers for your records. You will be given 7 days from invoice date to make a payment either by cash, check or bank transfer.
  6. You may also take advantage of our financing option through Lombard Finance to cover either partial or the entire bill.
  7. Once your unit/s have been installed, we suggest having your system serviced every 12 months. Our service rates are as follows: $132 for split system and $150 for ducted system. Don’t worry, we can put you on a reminder list so you won’t forget!
How long do I wait for my service?

We know that spending the day waiting for tradespeople is not a good use of your time. That’s why give you an hour’s notice of our arrival so you can schedule your day as you need. When we arrive, we’re ready to work quickly and efficiently.

How frequently should I service my air conditioner?

We recommend scheduling a service for domestic air conditioners once a year, or twice a year for commercial usage. This will enable us to find and repair small faults before they become big issues, as well as keep your air conditioner running efficiently, therefore cost effectively.

Do you issue warranty?

Yes. Every brand we stock comes with a 5 year parts and labour warranty. Cold Front also provides a 1 year installation warranty

What is your warranty on new installations?

For domestic installations, we give the following warranty:

  • 5 years manufacturer’s warranty
  • 10 years ducting warranty
  • 12 months labour/installation/zone motors and switches warranty

For commercial installations, we give the following warranty:

  • 1 year manufacturer’s warranty
  • 10 years ducting warranty
  • 12 months labour/installation/zone motors and switches warranty
How much is a service?

We charge $132 for a split system $150 for a ducted system

Can you give me a price over the phone?

For a Ducted system, we can only provide price in person as there are many aspects to be considered in the cost.

For a split system, we can provide a back to back price as an estimate but we will not install a system until we have done a site visit.

We will not install any system until we have conducted a site visit. If your property is still under construction, you may send through your house plans. This way, we can provide you with an accurate price.

Can I see an air conditioner on display before buying?

Of course! We have operational air conditioners on display in our showroom. Contact us for details.

What is an ‘inverter’ air conditioner?

An inverter model is an air conditioning unit that is able to run at several speeds, not just a single speed like most models. This means that the air conditioning unit can match its speed to the required output, and serve as a more energy efficient solution when you don’t need the unit to operate at full capacity at all times.

What does the term ‘horsepower’ mean in relation to the capacity of an air conditioner?

Horsepower is just one of the many different variables which define the output of an air conditioning unit. It’s important to consider other features-such as size, airflow and efficiency -to get a real understanding of an air conditioning unit’s capacity.

What is a back-to-back install?

A back-to-back install is when the indoor head unit and outdoor unit are on the same wall. This will require less pipe work.

What is ‘PeakSmart’ air conditioning?

PeakSmart air conditioning is a mechanism to assist with managing energy consumption demand at peak times of the day. It caps your energy consumption at a certain level during peak times to decrease stress on energy sources. You may be eligible for a rebate if you install a PeakSmart model. Call us to find out more.

What is ‘Ducted Reverse Cycle’ Air Conditioning?

Ducted reverse cycle air conditioning works with an internal and external unit installed at your property. These units pump air through ducts to outlets, usually installed in the ceiling. This air can be set to warm or cool the property as needed.

What is ducted air conditioning?

Ducted air conditioning is one of the best ways to get air moving through any property, particularly if it’s large. Ducted air conditioning systems work by moving cold or heated air through ducts which lead to different areas of your home. Ducted air conditioning works by making use of an outdoor fan which pumps cool air into the house.

What is split system air conditioning?

Split systems make use of separate single air conditioning units that are mounted to the wall of each room. This provides the user the ability to control the air conditioning and heating condition of each room.

What is zoning?

Zoning allows you to group rooms of your property into ‘zones’ that you can heat or cool together as necessary. For example, you can group the bedrooms of your home together to warm the house overnight without wasting energy warming living spaces that are not used at that time. This increases efficiency and reduces running costs for your system.

I have a problem with geckos and rats in my air-con outside. Is the damage covered by warranty ?

Unfortunately, the manufacturers do not cover any damage caused by rodents and the like. We can, however, give you advice on how to prevent rodent damage.

Can you get wifi-controlled Split systems?

Yes, many brands are now wifi-ready. Mitsubishi, Rinnai, Braemar, LG and Daikin are now wifi-capable. It’s as easy as downloading an app to your smartphone.

How long should a split system air conditioner last for?

A split system air conditioner that has been regularly serviced will typically last for 10 years if used for domestic purposes. This can be shortened if the unit is not well maintained.

What air-con size do I need for my home?

Generally, a 2.5kw would suit an average sized bedroom and 3.5kw for a larger bedroom. For the lounge and dining area, a 5kw- 7kw aircon would be suitable.

We suggest our qualified estimators make that decision for you. This way, you are sure that you are installing a system that is powerful enough to cool your space without consuming more electricity than required.

How do I choose the right size air conditioner for my house?

Every home is different, and the right air conditioner will depend on many factors, such as room orientation, window size and ceiling insulation to name a few. It’s an important decision to get right, as an air conditioner that’s too small won’t adequately heat or cool your home, but one that’s too large will be inefficient and expensive to run.

What temperature should I set my thermostat to in order to save the most money?

This is of course up to you and what makes you the most comfortable. As a general rule, most families set their thermostat around 23-25 degrees during summer, and 18-21 degrees in winter.

How often should I clean my filters?

As a general rule, you should clean your air filter when the filter light flashes, but this will vary depending on the air quality in your home and other environmental factors  in more dusty or polluted environments you should clean your filters more regularly. As a rule of thumb, you should clean your filters once every season in a normal domestic environment, and once a month for commercial applications.

Can plants be placed around or near the outdoor unit?

Plants can grow around the unit, but there must be enough space around the unit to allow for airflow. If there is not enough space, the unit can overheat or suck in debris. This means repairs will be required.

How can I lower my energy consumption whilst operating my air conditioner?

If you are conscious of keeping your energy consumption as low as possible, there are always ways to help your air conditioner function efficiently. Closing curtains, blinds, doors and windows will help your air conditioner to cool the space quicker and use less energy. Selecting an inverter model or one with an automatic setting will enable your unit to adapt to the environment and increase or decrease energy output as necessary. Regular servicing will also keep it in good order to ensure maximum efficiency when used.

Can you explain the Energy Efficiency Rating System?

In order to quantify the energy efficiency of different models and brands of air conditioning units, industry standards have been created to make it easy for you to compare.
The two key standards are the COP (Coefficient of Performance) and the EER (Energy Efficiency Rating). These will calculate for you how much energy is required to produce a heating or cooling effect. The basic rule of thumb is the higher the number, the more efficient the unit.

Troubleshooting

TROUBLESHOOTING

Before calling our air conditioning experts, you can try some of the solutions below to address common problems with your equipment.

Signs it’s time to service your air conditioner:

  • Your system doesn’t cool as efficiently as it normally does.
  • Your system regularly turns on and off by itself.
  • Your indoor humidity levels are unusually high in summer.
  • You hear your indoor unit fan operating but do not feel cool air, unless you have a ducted system where you will not feel a rush of air immediately as the air does not have the same pressure as the fan.

Your air conditioner may not be cooling properly:

If the system is not running at all:

  • Check that your control or thermostat is set to the correct mode. If you’re cooling, your thermostat should be set to a lower temperature than your current indoor temperature.
  • Check that your outdoor condensing unit is operating. If it isn’t, check your circuit breaker in your property’s electrical panel-all switches should be in the ON position.

If the system is running, but not cooling enough:

  • Check the filter-it may clogged due to a build up of material. It’s recommended to clear your filter at least every six months, or more for frequent users. Without regular cleaning, the filter can block airflow and cause the unit to shut down completely.
  • Check all return air grilles for blockages. Return air grilles are larger and located on a wall or ceiling for newer properties.
  • Check all supply registers to ensure that they are open.

Your air conditioner is not heating properly:

If the system is not running at all:

  • Check to ensure your thermostat is set to HEAT (we know it sounds obvious, but it’s often the problem). The thermostat should be set to a higher temperature than your current indoor temperature.
  • Check that your outdoor condensing unit is operating. If it isn’t, check your circuit breaker in your property’s electrical panel-all switches should be in the ON position.

If the system is running but not heating enough:

  • Check the filter-it may be clogged up by material. It is recommended to clear your filter at least every six months, or more often for frequent users. Without regular cleaning, the filter can block airflow and cause the unit to shut down completely.
  • Check all return air grilles for blockages. Return air grilles are larger and located on the wall or ceiling for newer properties
  • Check all supply registers to ensure they are open.

If you’ve tried all of the above and the problem is still occurring, then it’s time to contact our expert team at Cold Front Air Conditioning.

Manuals

MANUALS

In the event you lose your manual, we keep handy copies for our most popular model’s controller manuals right here.

Click to download manuals.

Daikin Wired Controller BRC1C61
Daikin Wired Controller BRC1D619
Daikin Wired Zone Controller BRC24Z4
Daikin Wired Zone Controller BRC24Z8

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